General Questions
A: Yes, Facts On File provides free trials to schools, libraries, educational institutions, and select government organizations around the world. To sign up for a free trial, please visit www.fofweb.com/trial. The trials provide full access to the complete eLearning Module(s) and include any subscriber notifications a paying subscriber would receive.
If your organization does not fit the above criteria, please call 1-800-322-8755 or email onlinesales@factsonfile.com, explaining the nature of your interest in our online products. Institutions located outside of the U.S. should call 1-212-896-4268. If you are a student, please contact your librarian regarding a subscription.
A: Our online sales representatives are available to help you with your purchase. If you have already signed up for a free trial, you will be contacted by an online sales representative to help answer any questions you may have and walk you through the eLearning Module(s). If you have any questions about subscribing, please contact us at onlinesales@factsonfile.com or 1-800-322-8755.
A: You may mail in your Purchase Orders. We do ask, however, that you attach documentation such as a price quote email or a renewal reminder email to the Purchase Order so that our sales and accounts receivable teams know which eLearning Module order(s) to process. If you have any questions about our subscribing process or Purchase Orders, please contact us at onlinesales@factsonfile.com or 1-800-322-8755. Purchase Orders should be sent to:
Facts On File
General Post Office
P.O. Box 26223
New York, NY 10087-6223
USA
Institutions located outside of the U.S. should call 1-212-896-4268. Customers in Canada and Australia should contact their purchasing agents for more information.
A: Yes, it is possible to access our eLearning Modules remotely through a referring URL on the institution’s site, remote authentication, library barcode, or username/password access.